Frequently Asked Questions

What is Textphone Online?

A way for hearing or speech impaired people to contact DSPG via the internet.  It works like an instant messaging service but allows you have ‘real time’ written conversations with DSPG.

Who can use Textphone Online?

Anyone who has a hearing or speech impairment. If you are not hearing or speech impaired then please choose another method from the right to contact DSPG

What can I use Textphone-Online for?

To access DSPG services that include:

• Product and service enquiry
• Product support
• General enquiries

What do I need to use Textphone Online?

Browser requirements

• Internet explorer 5.5 (SP2+) or 6.x
• Mozilla 1.2.1, 1.3, 1.4 or 1.4.1
• Netscape 4.7.x, 6.2.2 or 7

Hardware requirements

Pentium 166MHz or faster processor with a minimum of 125MB free disk space and minimum of 48MB of RAM.

Software requirements

Sun Microsystems Java Runtime Environment version 1.4.2_06 or later installed on your computer. This can be downloaded from http://www.java.com/en/download/.

Additional requirements

https certificate error – please accept the certificate error.

If you are still having difficulty running Textphone Online after reading through this site, please contact us using another method from the right of this page and we will assist you in rectifying the problem.