Features

Make and receive Text Calls: Users can make and receive text calls as well as send and receive SMS, FAX and email messages using the TexBox Communicator application.
Transfer Calls: Calls can be transferred to another user or department with the ability to add notes to the call (the equivalent of a voice warm transfer) and with details of the full conversation being transferred.
Reject Calls: Calls can be rejected automatically after a configurable message is displayed.
Voice Carry Over: This feature allows users to speak during a text conversation. This feature can be useful for callers that can speak but are deaf, and wish to speak their side of the conversation rather than using text.
Internal Calls: Companies with deaf or hard hearing workers can use this feature to allow them to make calls to other colleagues and then to hold a live-text conversation with them.
Save Conversations: Text conversations can be saved in local machines.

Interactive Text Response: An Interactive Text Response (ITR) system is available to callers, giving similar functionality to an Interactive Voice Response system.
Direct Dial (DDI): Direct dial to specified users/groups/departments.
Predefined Messages: Comfort messages can be sent to callers whilst calls are waiting to be answered.
Answer Machine: Text answer machine facilities available so that callers can leave a message if the service or users are not available.

Tele-working: Users are not tied to a physical textphone and therefore more flexibility is provided for user deployment allowing for “virtual” working.
Security: Text telephony services do not use an external Internet connection, therefore, there is no outside access to the corporate network.
Compatibility: V.18 modem technology allows users to communicate with virtually all existing textphones.