Features

No resident software needs to be installed on the users’ workstations.

Secure IP connection: Users are connected to the TexBox Direct service via secure SSL connection.
Browser-based application: Users’ Application “TexBox Communicator” can be used via any standard web browser such as Internet Explorer or Mozilla Firefox.
Availability: The TexBox Direct service is available 24/7.

Transfer of calls: Calls can be transferred to other users with the ability to add notes to the full conversation being transferred.
Internal calls: Users can make internal text calls.
Reject calls: Calls can be rejected by users.
Copy the conversation: Conversation can be copied to the clipboard (optional).
Save conversations: Text conversations can be saved in the assigned file server.
Caller Line Identification: Provision depends upon Network Operator.(CLI)

Interactive Text Response: Similar functionality as Interactive Voice Response (IVR) systems. Customer can navigate via text menus.
Text Answer Machine: Messaging facilities available so that callers can leave messages if the service or users are not available.
Predefined Messages: Comfort messages can be sent to callers.

Textphone interworking: V.18 technology allows connectivity with all commercially available textphones worldwide.

The assignment of DDI numbers, agents call distribution (ACD), welcome messages, ITR menus is handled by DSPG and included in set-up charges.